PRIVACY POLICY

Islands of Loreto Heli – Tours 

Islands of Loreto Heli – Tours located at Km. 5 Carretera Transpeninsular, Loreto  International Airport, C.P. 23880, Loreto, Baja California Sur, Mexico, is committed to  protecting your personal data. We will only use the information collected to deliver and  improve our services. 

How and what information is collected from you 

We collect personal information from or about you through different interactions with  Islands of Loreto – Heli Tours, such as when you make inquiries, book a tour or private  charter, contact us via email or telephone, or visit our facilities. 

Information You Provide 

• Tour Reservations, Inquiries, and Services 

When booking or inquiring about a tour, charter, or related service, Islands of Loreto  Heli – Tours may request personal details including your full name, date and place  of birth, nationality, CURP/RFC or passport information, address, phone number,  email, billing and tax details, payment information, flight preferences, weight (for  safety purposes), and emergency contact information. This information is required  to coordinate, operate, and confirm your flight or service. 

• Payments 

All payments for services provided by Islands of Loreto Heli – Tours are processed  through the official Destino Group banking accounts. 

Payments may be completed either: 

– Via electronic bank transfer, or 

– In person, through Clip terminals available at our facilities. 

All transactions are handled under strict confidentiality and data protection  standards. Islands of Loreto Heli – Tours does not store, access, or retain any  cardholder information. Payment details are used exclusively to confirm and apply  payments, in full compliance with applicable Mexican financial and data protection  laws. 

Customer Service 

We may collect personal information when you: 

• Contact us for assistance, clarification, or information 
• Report a lost item or submit a claim 
• Communicate with our staff in person, by phone, or by email 
• Interact with us through social media channels (e.g., Instagram, Facebook,  WhatsApp) 

All calls or written communications may be monitored solely for quality and service  purposes.

Marketing and Communications 

When you voluntarily sign up for updates, promotions, or newsletters, we collect your  name and contact information to send you news, special offers, and updates related to  Islands of Loreto Heli – Tours. You may opt out of receiving marketing communications  at any time. 

Information We Collect Automatically 

When you visit our website or digital platforms, we automatically collect limited technical  information, including: 

• IP address and approximate location 
• Browser type and operating system 
• Pages visited, session duration, and navigation patterns 

This helps us improve our website performance and user experience. 

Information Received From Third Parties 

We may receive personal data from trusted partners involved in the booking or  coordination of our services, including: 

• Hotels, travel agencies, resort partners 
• Brokers or sales representatives. 
• Marketing platforms or social media channels, consistent with your privacy  settings. 

This information may include your name, email address, phone number, travel details,  or booking confirmations, and is used strictly to coordinate, confirm, or provide the  services you requested with Islands of Loreto Heli – Tours. 

Purpose of Data Use 

Your personal data may be used for the following purposes: 

• Primary Purposes: 

Verify your identity and documentation 

Provide and manage your flight, tour, or charter service 

Confirm, modify, or cancel reservations 

Process billing and payments 

Communicate flight or tour updates 

Comply with aviation and legal obligations 

• Secondary Purposes: 

Send promotions, offers, or news about Islands of Loreto Heli – Tours Request your feedback through satisfaction surveys 

If you do not wish your data to be used for secondary purposes, you may contact us  through the methods below. 

ARCO Rights (Access, Rectification, Cancellation, Opposition) You have the right to: 

• Access: Know what data we hold about you and how it is used • Rectify: Correct inaccurate or outdated information
• Cancel: Request deletion of your data when applicable 
• Oppose: Object to processing for specific purposes 

To exercise these rights, you may send a written request to  hello@islandtoursmexico.com, or visit us in person at our office in Loreto, Baja  California Sur. 

Your request must include: 

• Full name and official ID (or representation documents) 
• Email and address for notifications 
• A clear description of the data involved 
• Supporting documentation for any requested modification 

Requests will be processed within 15 business days. 

Sharing and Third-Party Links 

When necessary to complete a service, your information may be shared only with: • Authorized staff within Islands of Loreto – Heli Tours 

• Pilots, FBOs, and aviation partners directly involved in your operation • Legal or regulatory authorities, when required by law 

Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your browsing experience,  remember your preferences, and analyze site traffic. You may disable cookies in your  browser settings, although doing so may affect certain site functionalities. 

Children’s Privacy 

Our services are not intended for individuals under 18 years of age. Islands of Loreto – Heli Tours does not knowingly collect or store information from minors. 

Updates to This Policy 

Any revisions regarding our privacy policy will be updated on this page. 

Thank you, 

Islands of Loreto – Heli Tours