FAQs

General Questions

We offer an exclusive way to discover Baja California Sur from above.

Our Airbus H125 helicopter is operated by certified pilots with extensive experience in tourism and air safety. Every flight is planned and executed with precision, following the
highest operational standards.

Our flights combine luxury, adventure, and unforgettable scenery — giving you a new perspective of Loreto, its islands, and its wild coastline.

All our flights are operated on an Airbus H125, a helicopter designed for optimal performance in hot and high environments. 

It offers panoramic visibility, air-conditioned comfort, and seating for up to five passengers, ensuring both safety and an exceptional viewing experience.

Guests over 18 must bring a valid photo ID for check-in.  

We recommend comfortable clothing, closed-toe shoes, sunglasses, and sunscreen. 

Cameras or mobile devices are welcome for photography once inside the aircraft — just make sure they’re in airplane mode before take-off. 

All our flights include complimentary cold beverages and light snacks.

All guests must check in no later than 30 minutes before the scheduled departure time. Failure to do so may result in flight cancellation without reimbursement. No-shows are non-refundable.

Yes. Private charters are available for any of our tours, depending on aircraft availability and operational conditions. 

Our standard tours may be shared with other passengers unless a private service is specifically arranged

You’re welcome to take photos and videos during your flight — the views are breathtaking. 

For safety reasons, tripods, monopods, and selfie sticks are not allowed onboard or near the helicopter while rotors are active. Our team can also assist with group photos before boarding or after landing.

Booking and Operations

Reservations can be made through our official channels: 

  • By email: hello@islandtoursmexico.com 
  • At our Loreto FBO terminal, with Viajes Danzante at Hotel Villa del Palmar at the Islands of Loreto by Danzante Bay, or through a member of the hotel’s sales team. 

All bookings are subject to aircraft and crew availability. A reservation is confirmed once full payment or a signed service order has been received.

  • Cancellations made more than 24 hours before departure incur no charge.
  • Cancellations made within 24 hours of the flight, or no-shows, are non-refundable. 
  • If a flight cannot operate or be rescheduled due to weather or external factors beyond the client’s control, a new date will be offered without extra cost, or a full refund will be issued within 7 business days.

Payments can be made by bank transfer or directly at the terminal through Clip. All prices are expressed in U.S. Dollars (USD) and may be paid in Mexican Pesos (MXN)  at the exchange rate in effect at the time of transaction. 

100% of the total must be paid prior to departure unless otherwise agreed in writing.

Yes. All operations depend on weather and safety conditions. 

The pilot in command has the final authority to delay, modify, or cancel any flight. In such cases, a new date will be offered or a refund will be provided — always prioritizing  passenger safety.

Flight Details

We currently offer three signature experiences, all of which include cold beverages and  light snacks on board: 

  • 15 Minute Bay / Whale Tour. A breathtaking flight over Loreto, revealing turquoise waters, volcanic islands, and marine life. 
  • 30 Minute Platform Landing and Islands Tour. An extended adventure over Loreto  Bay, Sierra La Giganta, and its islands. Includes a landing on a remote platform for a photo stop or a quiet moment surrounded by nature.

Yes. Children two years of age or older must occupy their own seat. Children under two may travel on an adult’s lap with a valid passport or birth certificate. All minors under  18 must fly accompanied by a parent or legal guardian, and every minor counts as one passenger for weight and capacity purposes.

Yes. The maximum individual passenger weight is 300 lb (136 kg). 

All guests must provide their approximate weight at booking. Passengers may be weighed upon check-in to ensure aircraft balance. If the actual weight exceeds the declared limit or affects safety, the pilot may reassign seating, delay, or cancel the flight.

Each passenger may carry one (1) item up to 10 kg (22 lb). 

Oversized or excess baggage must be disclosed during booking for prior approval.  Unapproved items may be denied boarding to ensure flight safety.

Passenger Conduct and Safety

Only bottled water is permitted inside the aircraft. Alcohol consumption and smoking are strictly prohibited onboard or near the helicopter. Passengers under the influence of alcohol or controlled substances will be denied boarding without refund.

Yes, but it must be in airplane mode. Voice calls, data use, and messaging are not allowed during flight.

Pets are not allowed onboard helicopter flights, except for certified service animals that comply with aviation safety standards and do not obstruct access or emergency exits.  Approval must be requested in advance

Flights over Loreto are generally smooth, but if you’re prone to motion sickness, we recommend taking preventive measures before boarding. Sick bags are available on board for passenger comfort.

Additional Information

Facilities are available at the Loreto FBO Terminal. Landing platforms used for tours do not include restrooms.

No. Smoking and vaping are prohibited inside the aircraft, on the ramp, and at all  landing zones

Our flight and ground crew are bilingual (English / Spanish). We strive to provide clear communication and personalized service for every guest.

Flights operate daily, subject to weather and visibility conditions, from 7:00 AM to 7:00  PM, matching the operational hours of the Loreto FBO. 

Private Charters may be arranged outside standard hours upon request and operational approval.

We operate year-round except during official maintenance periods or severe weather alerts.

 Loreto International Airport, Km 5 Carretera Transpeninsular, Loreto, Baja California  Sur 

 hello@islandtoursmexico.com 

 https://islandtoursmexico.com/

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