{"id":8205,"date":"2019-01-11T08:28:00","date_gmt":"2019-01-11T08:28:00","guid":{"rendered":"https:\/\/shinetheme.com\/travelerdata\/tour\/?page_id=8205"},"modified":"2026-04-27T23:07:45","modified_gmt":"2026-04-28T06:07:45","slug":"faqs","status":"publish","type":"page","link":"https:\/\/islandtoursmexico.com\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General Questions <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy should I fly with Islands of Loreto \u2013 Heli Tours?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We offer private aerial experiences designed to showcase the natural beauty of Loreto and Baja California Sur from a unique perspective.
All flights are conducted under strict safety, operational, and service standards, aboard a high-performance helicopter, ensuring a safe, comfortable, and exclusive experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat type of aircraft do you use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All flights are operated on an Airbus H125 (AS350 B3e) helicopter, with a maximum capacity of up to five passengers.
This aircraft is designed for high performance in hot and high-altitude conditions, while providing comfort and excellent visibility throughout the experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Are flights private or shared?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All our services are operated as private flights by default.
Shared flights may be arranged upon request and subject to availability for tours or Air Shuttle services. 4.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The helicopter is based in Loreto, Baja California Sur.
Depending on the requested route, positioning flights to or from the base location may be required, which can influence the final price at the time of quotation<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I bring for my flight?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We recommend wearing comfortable clothing, closed-toe shoes, sunglasses, and sunscreen. All passengers must present a valid official ID, which may be requested during check-in. For more information, please refer to the Terms and Conditions<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShould I book in advance? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. We recommend making your reservation at least 48 hours in advance.
All bookings are subject to availability and are considered confirmed only upon receipt of full payment or a signed service order.
For more details, please refer to the Terms and Conditions.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow early should I arrive?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Passengers must check in at least 30 minutes prior to the scheduled departure time.
Failure to do so may result in cancellation of the service without refund. No-shows are non-refundable. For more information, please refer to the Terms and Conditions.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I arrive late?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Passengers who do not arrive within the required time may forfeit their service without refund. Late arrivals are considered no-shows and are subject to applicable policies.
For more information, please refer to the Terms and Conditions.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I take photos or videos during the flight? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. Photography and video recording are permitted during the experience.
All electronic devices must remain in airplane mode and be used according to crew instructions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre animals allowed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, animals are allowed as long as they are not large in size.
They must remain under the care and responsibility of the owner at all times. It is important to inform us at the time of booking for safety and operational purposes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Passengers are responsible for ensuring they are in suitable physical condition to fly.
Any relevant medical condition must be disclosed in advance, as it may affect the operational feasibility of the\u00a0 service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat responsibility does the company assume?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Operations are covered by insurance in accordance with applicable regulations.
However, the company is not responsible for personal belongings, delays, cancellations, or events caused by external factors.
The client acknowledges the inherent risks of aviation and releases the company from liability, except in cases of proven negligence.
For more information, please refer to the Terms and Conditions.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I am an Elite Member of Villa Group Resorts? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Elite Members may purchase our helicopter services using Elite points and receive an approximate 5% discount on air shuttle transfers.
For more information or reservations, please contact Member Services:
United States: +1 866 668 9088
Mexico: +52 800 461 0648.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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WhatsApp: +52 613 111 4030
Email: hola@islandtoursmexico.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t